Contact Us

After completing the KYC identity verification step, our team reviews your application within 1 business hour. You'll receive an email with your reference number. If you haven't heard back, email us at hello@lendxfinancial.com with your reference number.

You can repay your loan early at any time with zero prepayment penalties. Contact us via email at hello@lendxfinancial.com or call 647-200-3526 to arrange early repayment. You'll need your reference number.

Under Canada's PIPEDA, you have the right to access, correct, or withdraw consent for your personal information. Send a written request to privacy@lendxfinancial.com. Note that certain records must be retained for up to 7 years per FINTRAC regulations.

We take all complaints seriously. Contact us at support@lendxfinancial.com or call 647-200-3526. We'll acknowledge within 2 business days and resolve within 10 business days. If unresolved, escalate to Consumer Protection Ontario (Ministry of Public and Business Service Delivery) or the Financial Consumer Agency of Canada (FCAC).

Contact us before your due date — we're obligated under the Payday Loans Act, 2008 to offer an extended repayment plan in qualifying circumstances. Do not wait until after the due date. You can also contact the Credit Counselling Society at 1-888-527-8999 (free, non-profit) for independent advice.